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Message to Our Customers
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  • Message to Our Customers

Updates from Michael's Discount Furniture

05/12/2020: Reopening May 15, 2020

Michael's Discount Furniture will be reopening on May 15, 2020. Yup, you read that correctly. Our governor, Kate Brown has given us a greenlight to reopen our retail store on the 15th during Phase 1 of the initiative to reopen Oregon as our community continues to flatten the curve against Covid-19. We want to thank everyone around us as you have played a critical role in helping us get to where we are today. We're excited to resume our in-store operations and help serve your furniture needs with your safety at top of mind. There will be additional incentives provided to help you save even more money as we move forward.

Your safety is important to us. We will be taking necessary measures to assist you with your in-store shopping experience. Here is what you can expect as you are shopping for furniture in our showroom:

•  All sales associates and team members will be wearing masks

•  Plexiglass shields at checkout and financing desks

•  Reminders and signs for social distancing at least 6 feet apart

•  Sanitizing stations throughout the store

•  Increased cleaning and sanitization of contacted furniture surfaces

•  Reduced store hours, closed by 6 p.m.

Lastly, as a way to say thanks for all of the local support, we will be extending our Free Curbside Delivery offer from Online to In-Store purchases as well. This applies to deliveries in our first delivery zone, within 15 miles of our store excluding WA. Delivery rates for other zones have been significantly reduced. You'll be able to enjoy this benefit as we encourage safety first with all aspects of your shopping experience, from start to finish.

We look forward to seeing you soon and continually fulfilling your online orders!

Stay safe, stay healthy.

Sincerely,
Van
Operations Manager

__________________

03/30/2020: Free Local Curbside Delivery, Pick Up By Appointment

We realize that people still need their furniture, whether it's for comfort or necessity. To help provide some additional relief to our customers during this critical time, we are now offering Free Local Curbside Delivery on all online orders. The offer is automatically applied in the cart during checkout and applies to deliveries within our first delivery zone, within 15 miles of our store. Delivery rates for other zones have been significantly reduced. 

We have also began to offer Will Call and Pick Up by Appointment only. Unfortunately we will not be able to service you without an appointment for the safety of you and our staff. If you would like to schedule a pick up, please contact us online by Chat or email us at sales@michaelsdiscountfurniture.com.

Contact us any time online by Chat if you would like to check item availability or have additional questions. We are adapting and evolving everyday as the situation around us continues to change, to continually meet the needs of our customers.

We are here for you.

Sincerely,
Van
Operations Manager

__________________

03/23/2020

Today, March 23, 2020, the State of Oregon's Governor Kate Brown released Executive Order 20-12 in which it has been mandated that all non-essential businesses close their doors. We take the health of our customers and employees seriously. Michael's Discount Furniture will be closed indefinitely beginning March 24, 2020. This closure will be temporary and we expect to reopen the store when it is safe and the local agencies allow us to do so.

We have completed all outstanding deliveries to our customers that were currently scheduled. For now, will calls and pick ups will not be possible at our warehouse location but this may be subject to change. Tune in here for any updates.

Finally, we have extended our Quick Ship / Direct Express to our customers so that everyone can still get furniture during this critical time. Orders are still being fulfilled and this program has your safety in its best interest. Through Direct Express, your furniture will be delivered via contactless curbside drop off. Shop Michael's Express here.

Thank you again for the many years of patronage. We look forward to continuing to service your furniture needs. We're in this together. Stay home, save lives!

Sincerely,
Van
Operations Manager

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Michael's Express